Privacy Policy

Privacy Policy

Effective Date: 19 March 2026 | Last Updated: 19 March 2026

Atlaxis Health ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit atlaxishealth.com.au or any of our associated pages (including go.atlaxishealth.com.au), book an appointment, or engage with us via phone, SMS, or email.

Please read this Privacy Policy carefully. By using our website or services, you agree to the practices described herein.

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SMS / Text Message Communications

Your Consent to Receive SMS Messages

By providing your mobile number and ticking the SMS marketing consent checkbox on any of our forms or landing pages, you expressly consent to receive text messages from Atlaxis Health. This consent is separate from any appointment or transactional consent and is entirely optional.

Types of Messages We Send

Once you have opted in, Atlaxis Health may send you SMS messages including:

- Appointment reminders and confirmations

- Follow-up care information

- Promotional offers, special events, and health tips

- Practice news and service announcements

Message Frequency

Message frequency varies. You may receive up to 4–6 messages per month depending on your appointment schedule and marketing preferences.

Message and Data Rates

Message and data rates may apply. These charges are billed by your mobile carrier and are not controlled by Atlaxis Health.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent, except as required by law.

How to Get Help

Reply HELP to any SMS message for assistance, or contact us directly at [email protected] or by calling (02) 9904 0101.

No Third-Party Sharing of Your Mobile Number

We will not sell, rent, or share your mobile phone number or SMS consent with any third party for their own marketing purposes.

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Information We Collect

Personal Data

We may collect personally identifiable information you voluntarily provide when booking an appointment, filling out a contact form, or engaging with us. This includes:

- Full name

- Email address

- Mobile and telephone number

- Date of birth (where required for health records)

- Health-related information you choose to share

Automatically Collected Data

When you access our website, our servers may automatically collect information such as your IP address, browser type, operating system, referring URLs, and pages visited. This data is used for analytics and improving user experience.

Data From Third Parties

We may receive information about you from third-party platforms (such as Facebook or Google) when you engage with our advertisements or connect your account to those services.

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How We Use Your Information

We use the information we collect to:

- Book and manage your appointments

- Send appointment confirmations, reminders, and follow-up care information

- Send promotional offers and health-related content (where consent has been given)

- Respond to your enquiries and provide customer support

- Improve our website, services, and marketing

- Comply with our legal and regulatory obligations

- Prevent fraud and protect the security of our systems

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Disclosure of Your Information

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services (e.g., CRM software, email platforms, SMS messaging providers, payment processors). These providers are contractually obligated to keep your information confidential and use it only as directed by us.

Legal Requirements

We may disclose your information where required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

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Security of Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

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Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (including Google remarketing pixels and Facebook pixels) to improve your experience and serve you relevant advertising. You may disable cookies through your browser settings, though this may affect your ability to use certain features of our website.

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Your Rights

Under Australian Privacy Law and applicable legislation, you have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate or outdated information

- Withdraw your consent to marketing communications at any time

- Request deletion of your personal data (subject to legal obligations)

To exercise any of these rights, please contact us at [email protected].

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Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.

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Contact Us

Atlaxis Health

Website: atlaxishealth.com.au

Email: [email protected]

Phone: (02) 9904 0101

Address: Neutral Bay, NSW, Australia